Shipping Policy

Shipping at this time is available within the United States ONLY.

Cowboy Hats and More Shipping Policies:

• Shipping at this time is available within the United States ONLY.
• All shipments are made though FedEx. Delivery cannot be made to a Post Office Box.
• A street address is required for delivery and must be provided on the checkout page.
• A flat shipping and handling charge of $20.00 is applied to all hat orders orders.
• Signature is not required for most deliveries. If you do not want a package left at your door, please indicate signature required in the order comments box on the checkout page.
• Cowboy Hats and More is not responsible for unreceived packages that have been delivered or for delays experienced by the carrier (weather, airport delays, etc).

Return Policy

Your satisfaction is important to us. We want to make sure you are happy with your purchase. Please remember that all Beaver Brand© hats are individually custom made. Because your hat was made just for you, only extremely limited returns are allowed. Occasionally small size adjustments can be achieved. All returns must be pre-approved.

E-mail us at: customerservice@cowboyhatsandmore.com for pre-approval.

Before you submit your order at checkout, please make sure all the details are correct. Double check the correct model number, hatband, color, size and any personalization that you have added before submiting. All orders are automatically sent directly to the manufacturer immediately so that you can receive your hat as soon as possible. There can be no changes to your order after it is submitted. Returns for ordering mistakes will not be accepted.

Pre-Approved Returns Must Follow these Procedures:

• All returns must be postmarked within 7 days of approval.
• All returns must include a copy of this Return Page
• Write your approval number in the top left corner of this Return Page (This number will be provided in your return approval e-mail)
• Provide your full name and the order number shown on your confirmation e-mail.
• The customer must pay all return shipping charges.
• All returns must be sent in original packaging with all original tags attached
• Hat must not be worn other than to try on
• Any refund approved will be for charges for the hat only. Original shipping charges will not be reimbursed.

Send Return Packages to:
Cowboy Hats and More
3831 Vaile Ave, Suite 62
Florissant, MO 63034

Backorder Policy

Please allow 4-6 weeks for delivery of your custom hat. Should your hat be delayed beyond this period, please contact us to resolve the problem. Our manufacturer rarely experiences delays. If a backorder situation arises you will be notified as soon as possible and given an expected ship date. You will be provided the opportunity to cancel your order for a full refund if the new date is not acceptable.

We appreciate your support and seek to make every purchase experience positive. Let us know about any issues that may arise by e-mail and we will make every effort to meet your needs.

E-mail: customerservice@cowboyhatsandmore.com

Damaged Goods Policy

In the unlikely event that you receive a shipping box that has clearly been damaged in transportation and damage to its contents is likely, please reject the shipment unopened and e-mail us regarding the problem. Should you open an apparently undamaged/slightly damaged box and find damaged contents, please e-mail us with the details and we will work through the issues with you.

Sometimes even the most unlikely things happen. We want to make sure that you are satisfied with your purchase so make sure that you contact us regarding any issues to allow us the opportunity to make it right for you.

E-mail: customerservice@cowboyhatsandmore.com